Job description

• Customer relation management
• Analysis of customer needs, responses to tenders, preparation and following of commercial offers
• Pre-project phase technical and solution expertise, technical validation,
• Business process: BOM, RFI, RFT/P, RFQ
• Customers and sales team support via incoming and outgoing phone and email support.
• Technical and commercial presentations
• Calling back existing customers for the Sales / Support queries
• Replying to customer emails for the Sales / Support queries
• Team lead for the Online Cloud based SCADA Development team.
• Participate in meeting with clients technical team and resolve their technical queries.
• Organize presentations on existing and new products to the clients, understand their requirements and resolve their queries.
• Coordinate with Sales team to get the new orders from client and execute existing orders.
• Coordinate with design and manufacturing team for on time production and testing.
• Acquisition of new customers.
• Monitor competitor activities and take necessary action to compete with them.
• Visit to Industries to generate new enquiries and arrange product presentation.
• Understand market requirements and help to design team for new product development.
• Co-ordinate with service team to resolve post supply/commissioning issues of customers.
• Price / Discount Negotiations with customers if necessary.
• Monthly / Weekly reporting of the existing and new leads to the reporting head.
• Documentation preparation i.e. manuals, product datasheet etc. as per customized product requirement.
• Profit Enhancement.
• To make positive image of products in market.
• Upgradation of products as per market requirements.
• New product development.
• Coordination with Purchase, Quality, Manufacturing and Logistics team for timely delivery of orders.
• New product updates in the market.
• Standards and approvals for respective products.